Cancellation policy
Customers may request cancellation from the order page or support channels. Whether the order can be cancelled depends on payment status, seller confirmation, preparation stage, shipping status, product type, and whether the order has already been handed to delivery.
Cancellation before preparation
Orders can usually be cancelled before the seller starts preparation or before the payment is captured. If payment was completed, EJO will process the approved refund through the applicable refund channel.
Cancellation after preparation or shipping
Once an order is packed, dispatched, or out for delivery, cancellation may no longer be possible. The request may be handled as a return or refund request after delivery, subject to the return and refund policies.
Orders EJO or sellers may cancel
EJO or a seller may cancel an order if the product is unavailable, payment fails, customer information is incomplete, the delivery address cannot be served, fraud or abuse is suspected, or the order violates marketplace rules.
Custom, digital, or restricted products
Custom-made, special-order, digital, perishable, or restricted products may have limited cancellation options after confirmation. Any special condition displayed on the product or checkout page will apply.