Vendor Onboarding Guide


Vendor Onboarding Guide for eJO

1. Welcome to eJO

This guide walks new Vendors through everything needed to start selling on eJO—from account setup to managing orders and optimizing performance. It is designed to help you launch smoothly and operate confidently within the Platform’s standards and Jordanian regulations.

2. Creating Your Vendor Account

New Vendors begin by registering on the Platform. The onboarding process includes:

  1. Providing your full name and contact details.
  2. Submitting business information (trade name, commercial registration if applicable).
  3. Adding a valid email and phone number for verification.
  4. Agreeing to the Vendor Agreement and Platform policies.

Once approved, you gain access to your Vendor Dashboard.

3. Setting Up Your Store

Your store is your brand’s identity on eJO. Key setup steps include:

  1. Uploading your store logo and banner.
  2. Writing a clear store description.
  3. Setting your store policies (shipping, returns, cancellations).
  4. Adding business hours or customer support details.
  5. Configuring tax settings if required under Jordanian law.

A complete store profile builds trust and improves conversions.

4. Adding Products

To list products effectively:

  1. Upload high‑quality images.
  2. Write accurate titles and detailed descriptions.
  3. Set correct pricing and stock quantities.
  4. Choose the right categories and attributes.
  5. Add variations (size, color, etc.) if applicable.
  6. Ensure all products comply with Jordanian regulations.

Products that are misleading, unsafe, or prohibited will be removed.

5. Managing Inventory

Your dashboard allows you to:

  1. Track stock levels in real time.
  2. Set low‑stock alerts.
  3. Update quantities after restocking.
  4. Disable or hide out‑of‑stock items.

Accurate inventory prevents cancellations and improves customer satisfaction.

6. Processing Orders

When a customer places an order:

  1. You receive a notification in your dashboard.
  2. Review the order details and prepare the package.
  3. Ship the order within your stated timeframe.
  4. Update the order status and add tracking information (if available).
  5. Communicate with the customer if delays occur.

Timely fulfillment is essential for maintaining a strong seller rating.

7. Shipping and Delivery

Vendors are responsible for:

  1. Choosing reliable courier partners.
  2. Setting shipping fees and delivery times.
  3. Packaging products securely.
  4. Complying with local transport and customs rules.

Clear shipping policies reduce disputes and build customer trust.

8. Handling Returns, Refunds, and Cancellations

Vendors must:

  1. Follow their published return and refund policies.
  2. Accept returns for defective, incorrect, or misrepresented items.
  3. Process refunds promptly after receiving returned items.
  4. Respond to cancellation requests before shipment.
  5. Comply with Jordanian consumer protection laws.

The Platform may mediate disputes if needed.

9. Payments and Payouts

Your earnings are calculated based on:

  1. Product price
  2. Platform commissions or fees
  3. Payment gateway charges
  4. Applicable taxes

Payouts follow the Platform’s schedule and are sent to your registered bank account or wallet.

10. Customer Communication

Good communication improves ratings and repeat sales. Vendors should:

  1. Respond to customer messages promptly.
  2. Provide clear answers to product questions.
  3. Notify customers of delays or issues.
  4. Maintain a professional tone at all times.

Poor communication may affect your store’s visibility.

11. Performance and Ratings

Your performance is measured by:

  1. Order fulfillment speed
  2. Product quality
  3. Customer reviews
  4. Return and cancellation rates
  5. Responsiveness

High performance increases your ranking and visibility across the Platform.

12. Marketing and Growth Tools

To grow your store:

  1. Use discounts and promotions.
  2. Highlight best‑selling products.
  3. Optimize product titles and descriptions for search.
  4. Keep your store updated with new arrivals.
  5. Participate in Platform‑wide campaigns when available.

Consistent activity helps attract more customers.

13. Compliance and Legal Requirements

Vendors must comply with:

  1. Consumer Protection Law No. 7 of 2017
  2. Electronic Transactions Law No. 15 of 2015
  3. Cybercrime Law No. 27 of 2015
  4. Tax and customs regulations
  5. Platform policies and guidelines

Non‑compliance may result in warnings, penalties, or account suspension.

14. Support and Assistance

If you need help:

  1. Access the Vendor Help Center.
  2. Contact support through your dashboard.
  3. Review FAQs and training materials.

Support is available to help you resolve issues and improve your store’s performance.

A quick question to help you refine this guide: do you want a shorter, simplified version for vendors inside the dashboard, or a more detailed PDF‑style version for training and onboarding?