Return policy
Returns are available for eligible products when the request is submitted within the allowed period and the product meets the return conditions. Return eligibility may vary by product category, vendor, promotion, hygiene rules, warranty terms, and delivery status.
Return eligibility
Products should be unused, complete, clean, and returned with original packaging, accessories, manuals, gifts, labels, and invoice when applicable. EJO or the vendor may inspect the item before approving the return or refund.
Items that may not be returnable
Some products may not be returnable after delivery or opening, including personal-care items, cosmetics, hygiene-sensitive goods, food or perishable items, custom items, digital products, activated warranties, and items marked as final sale unless they are defective or incorrectly supplied.
Pickup or drop-off
When a return is approved, EJO will confirm the available return method. This may include courier pickup, store drop-off, vendor pickup, or another method based on seller and location. Return shipping fees may apply unless the issue was caused by EJO or the seller.
Inspection and result
After the item is received, it is inspected. If approved, EJO will process the refund, exchange, replacement, or wallet credit according to the case. If rejected, the customer may be asked to receive the item back.