Return Policy


Return Policy

1. Overview

This Return Policy explains how product returns are handled on eJO (“the Platform”). Because eJO operates as a multi‑vendor ecommerce system, each Vendor is responsible for managing returns for their own products. By purchasing through the Platform, Customers agree to the terms outlined here and any additional Vendor‑specific return rules.

2. Vendor Return Policies

Each Vendor must provide a clear return policy on their store page or product listings. Vendor policies must comply with the Consumer Protection Law No. 7 of 2017 and other applicable Jordanian regulations. Vendors are responsible for:

  1. Accepting returns for eligible products.
  2. Inspecting returned items.
  3. Approving or rejecting return requests based on valid criteria.
  4. Communicating with Customers regarding return instructions.

If a Vendor does not publish a return policy, the default legal requirements in Jordan apply.

3. Eligible Return Reasons

Customers may request a return if:

  1. The product is defective, damaged, or malfunctioning.
  2. The product received is not as described or does not match the listing.
  3. The wrong item or quantity was delivered.
  4. The product is incomplete or missing parts.
  5. The Vendor fails to deliver the order within the promised timeframe.
  6. The Vendor’s own return policy allows returns for other reasons (e.g., size issues, change of mind).

Customers must submit return requests within the timeframe specified by the Vendor or within the legally required period.

4. Non‑Returnable Items

Some items may not be eligible for return, including:

  1. Digital or downloadable products (unless defective).
  2. Perishable goods such as food or flowers.
  3. Personal care, hygiene, or cosmetic items once opened.
  4. Customized or personalized products.
  5. Items marked as non‑returnable by the Vendor.

Vendors must clearly label non‑returnable items on product pages.

5. Return Process

Customers should follow these steps to initiate a return:

  1. Contact the Vendor through the Platform’s support or messaging system.
  2. Provide order details and, if applicable, photos or evidence of the issue.
  3. Follow the Vendor’s instructions for packaging and returning the item.

Returned items must typically be unused, in original packaging, and in resellable condition unless the return is due to a defect or damage.

6. Return Shipping

  1. If the product is defective, damaged, or incorrect, the Vendor is responsible for return shipping costs.
  2. If the return is due to customer preference (when allowed), the Customer may be responsible for return shipping fees.
  3. Vendors must clearly state their shipping and return cost policies.

7. Inspection and Approval

Once the Vendor receives the returned item:

  1. The product will be inspected for condition and validity of the return reason.
  2. The Vendor will approve or reject the return based on their policy and Jordanian law.
  3. Customers will be notified of the decision through the Platform.

8. Refunds After Return Approval

If the return is approved:

  1. Refunds are issued through the original payment method whenever possible.
  2. Processing times may vary depending on the payment gateway or bank.
  3. eJO facilitates communication but does not issue refunds directly on behalf of Vendors.

9. Dispute Resolution

If a Customer and Vendor cannot resolve a return issue:

  1. eJO may review the case and mediate based on available evidence.
  2. eJO may request additional documentation from both parties.
  3. Final decisions may be guided by Jordanian consumer protection regulations.

eJO aims to ensure fairness but does not guarantee outcomes.

10. Compliance With Jordanian Law

This policy aligns with:

  1. Consumer Protection Law No. 7 of 2017
  2. Electronic Transactions Law No. 15 of 2015
  3. Cybercrime Law No. 27 of 2015 (and amendments)

Vendors must comply with all legal obligations regarding returns, warranties, and customer rights.

11. Policy Updates

We may update this Return Policy from time to time. Continued use of the Platform after updates are posted constitutes acceptance of the revised policy.

12. Contact Information

For questions or assistance regarding returns, Customers may contact:

info@700-apps.com

Would you like a Shipping Policy or a Vendor Agreement to complete your legal documentation set?