Terms and conditions
These terms govern the use of the EJO website, mobile app, vendor portal, admin tools, checkout, payment, delivery, support, and marketplace services. By using EJO, creating an account, placing an order, registering as a vendor, or using any EJO service, you agree to these terms and the related policies published on EJO.
Accounts and information accuracy
Customers, vendors, and employees must provide accurate, current, and complete information. Users are responsible for protecting their login details, OTP codes, and account access. EJO may suspend access when information is inaccurate, suspicious, incomplete, or used in a way that may harm customers, sellers, or the platform.
Orders, pricing, and availability
Product prices, stock, delivery availability, promotions, and estimated delivery times may change. An order is accepted only after EJO or the relevant seller confirms that the product can be supplied and the payment or selected payment method is valid. If a product is unavailable or incorrectly priced, EJO may cancel or adjust the order and notify the customer.
Payments
EJO may support card payment, wallet, CliQ, cash on delivery, installment options, vouchers, loyalty points, and other payment channels when active. Payment methods are shown at checkout based on configuration, order value, customer eligibility, location, and seller rules. Card data is processed through authorized payment providers and EJO does not store raw card numbers.
Vendors and products
Approved vendors are responsible for their product listings, images, descriptions, pricing, stock, tax treatment, warranties, delivery readiness, and compliance with applicable laws. EJO may review, reject, hide, or remove listings that are inaccurate, unsafe, prohibited, duplicated, misleading, or not suitable for the marketplace.
Delivery and receiving orders
Customers must provide a complete and reachable delivery address and phone number. Delivery fees and methods are calculated based on seller, city, address, active shipping methods, and order contents. Customers should inspect delivered items promptly and report issues through the available support or refund channels.
Returns, refunds, and cancellations
Returns, refunds, and cancellations are handled according to the refund, return, cancellation, and shipping policies displayed on EJO. Some products may have restrictions because of hygiene, safety, expiry, customization, digital delivery, or vendor-specific conditions.
Prohibited use
Users must not misuse EJO, attempt unauthorized access, submit false information, abuse promotions, interfere with service operation, upload harmful content, violate intellectual property rights, or use the platform for unlawful products or activity.
Updates to terms
EJO may update these terms and related policies when services, laws, payment methods, delivery operations, or marketplace rules change. Continued use of EJO after updates means acceptance of the updated terms.