Shipping policy
EJO shows available shipping methods at checkout based on the selected products, seller, city, delivery address, active shipping configuration, order value, and delivery coverage. Shipping fees and estimated delivery times may differ between vendors and locations.
Shipping method selection
Customers should select one of the active shipping methods shown at checkout. If an order contains products from multiple sellers, shipping may be calculated per seller or per shipment depending on the active rules.
Delivery address
Customers must provide accurate address details, city, area, contact number, and any location notes. Map location helps delivery teams, but the written address and reachable phone number remain important for successful delivery.
Delivery fees
Shipping cost can be based on seller rules, admin shipping methods, city, distance, order weight, order amount, delivery provider, free-shipping eligibility, or special promotions. The final shipping fee is shown in the order summary before confirmation.
Delivery attempts and delays
If the customer is unreachable or the address is incomplete, delivery may be delayed, rescheduled, or returned. Weather, traffic, holidays, supplier delays, high demand, or third-party delivery issues may affect delivery time.
Tracking and receiving
When tracking is available, EJO or the delivery provider may share tracking details. Customers should inspect the package at delivery and report any visible damage, missing items, or wrong products through the support channels as soon as possible.